Shipping Policy

Shipping & Returns Policy

Takuratech (Pty) Ltd – Shipping & Returns Website: https://www.takuratechstore.co.za Tel: 087 822 1145 | Email: info@takuratechstore.co.za

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Shipping Policy

· All orders are processed from Takuratech (Pty) Ltd and delivered within South Africa only.

· Courier: The Courier Guy – Economy service by default unless otherwise arranged.

· Delivery Address: Door-to-door only. PO Boxes are not accepted. Please provide a valid street address.

· Delivery Costs: Calculated at checkout based on actual or volumetric weight, order value, and destination.

· Estimated Delivery Times: Business days, commencing from order dispatch. Delivery may be delayed if products are sourced from suppliers.

· Stock Availability: Most products are not kept in stock at our premises. Quantities displayed on the Website are estimates based on supplier information.

· Lead Times: Fully assembled or custom-built products may take longer due to assembly and testing.

· Remote Locations: Delivery to farms, mines, and other non-serviceable areas is not supported.

Risk Transfer: Risk passes to the Customer upon delivery and signature at the nominated address.

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Returns Policy (CPA Compliant)

· Customers may cancel an online order within 7 (seven) days of delivery in accordance with Section 44 of the Consumer Protection Act.

· Unopened Products: Eligible for a full refund (excluding delivery costs). Must be in original packaging and resalable condition.

· Opened Products: May incur a restocking fee of up to 25%, provided they are in resalable condition.

· Software, Digital Products, Consumables: Cannot be returned once opened.

· Faulty Products: Manufacturer warranties apply (minimum 12 months unless stated). DOA products within 30 days may be collected by Takuratech at our cost.

· Refunds: Processed after returned goods have been inspected and approved. Delivery charges are non-refundable unless legally required.